On this page, you will find answers to most frequently asked questions. If you cannot find the answer you’re looking for please contact us and we will try to reply as fast as possible.

  • How do I get a price for my project? 

    The best way to get an estimate from us, is to send an e-mail to  with the following information:

    – First line of the property address

    – architectural plans, drawings, sketches, dimension, photos of what is existing

    – design image, photo of what would you like to achieve

    – contact details

    If above details are not available, you can book On Site consultation with us for the price of £99 + VAT.

    This price will be deducted from the final invoice, once you will go ahead with our order.

  • How long does it takes to get a price?

    Normally, it’s between 3-4 working days. However, if there is a shorter deadline it’s always good to indicate it in you e-mail, so we will do our best to provide you with the price earlier.

  • What is included into our staircase estimate?

    Formal quotation contains detailed specification, list of the components, payment schedule, estimated lead time and photos showing similar type of construction from our recent realisations.

    Price includes for the site survey, technical drawings / 3D visualisation and 2 years warranty for our workmanship.

  • What are the payment terms?

    All of our estimates are divided into few stages. Each stage of works is ending with the payment.

    This is very important to remember that the payments should be allocated within 1-2 working days after sending pro forma invoice, to meet the lead time provided in our estimate.

  • How long the estimates are valid?

    All of our estimates are valid for the period of 30 days. After this time price needs to be updated.

  • How long does it take to install the staircase?

    From approved drawings, it normally takes around 45 working days to actual completion of the project.

  • What type of wood are you using?

    We are cladding our stairs with top quality 21mm engineered oak flooring, which could be stained into desirable colour of customers choice.

  • How can I book an appointment?

    We can offer appointments from 8am to 3pm during the working week, just give us a call on 02085666750 to organise a date and time.

  • Do you have a showroom?

    Our workshop and office is located is Southall, UB1 and welcome visitors from 8:30am – 4:30pm Monday to Friday.

  • Do you have a brochure/ catalogue available?

    Yes, of course catalogues are available in pdf format, so we can easily sent it via e-mail, or you can request for a printed version which will be sent within 1-2 working days.

Looking for Staircases, Balustrades or CNC services?

With over 1000 clients satisfied over our 10-year lifespan, Railing London Ltd holds an incredible track record of quality, reliable products made with style.